COMPLAINTS Policy

Complaints Handling Policy

Our complaints policy

We are committed to providing a high-quality podiatry service to all our patients.

When something goes wrong, we need you to tell us about it. This will help us to improve our standards.

If you have a complaint, please contact us with the details by writing to:

Peter Crompton
61 Glynne Street
Farnworth
Bolton
BL4 7DN

What will happen next?

1. We will send you a letter acknowledging receipt of your complaint within three days of receiving it, enclosing a copy of this procedure.
2. We will then investigate your complaint.
3. We will write to you to explain what our investigation found and the outcome of the findings.
4. If we have not resolved your concern you may complain to our regulator:

Fitness to Practice Department The Health and Care Professions Council 184 Kennington Park Road London SE11 4BU

For further information, https://www.hcpc-uk.org/public/what-should-i-do-if-i-am-unhappy-with-an-hcpc-registered-professional/