Complaints Process
Complaints Handling Policy
We are committed to providing a high-quality podiatry service to all our patients.
When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please contact us with the details by writing to:
Peter Crompton
61 Glynne Street
Farnworth
Bolton
BL4 7DN
What will happen next?
- We will send you a letter acknowledging receipt of your complaint within three days of receiving it, enclosing a copy of this procedure.
- We will then investigate your complaint.
- We will write to you to explain what our investigation found and the outcome of the findings.
- If we have not resolved your concern you may complain to our regulator:
Fitness to Practise Department
The Health and Care Professions Council
184 Kennington Park Road
London
SE11 4BU
For further information, https://www.hcpc-uk.org/public/what-should-i-do-if-i-am-unhappy-with-an-hcpc-registered-professional/