Complaints Handling Policy
We are committed to providing a high-quality podiatry service to all our patients.
When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please contact us with the details by writing to:
61 Glynne Street
What will happen next?
- We will send you a letter acknowledging receipt of your complaint within three days of receiving it, enclosing a copy of this procedure.
- We will then investigate your complaint.
- We will write to you to explain what our investigation found and the outcome of the findings.
- If we have not resolved your concern you may complain to our regulator:
Fitness to Practise Department
The Health and Care Professions Council
184 Kennington Park Road