01204 705055
Total Health Care Farnworth

Chiropody & Multi Therapy Centre

01204 705055

Complaints Process


Complaints Handling Policy



We are committed to providing a high-quality podiatry service to all our patients.


When something goes wrong, we need you to tell us about it. This will help us to improve our standards.


If you have a complaint, please contact us with the details by writing to:


Peter Crompton

61 Glynne Street

Farnworth

Bolton

BL4 7DN


What will happen next?

  1. We will send you a letter acknowledging receipt of your complaint within three days of receiving it, enclosing a copy of this procedure.
  1. We will then investigate your complaint.
  1. We will write to you to explain what our investigation found and the outcome of the findings.
  1. If we have not resolved your concern you may complain to our regulator:

Fitness to Practise Department
The Health and Care Professions Council
184 Kennington Park Road
London
SE11 4BU


For further information, https://www.hcpc-uk.org/public/what-should-i-do-if-i-am-unhappy-with-an-hcpc-registered-professional/